Reception

Our hotel has an open 16-hour reception, with 24-hour internal or external telephone access. Wake-up service are available.

Completion of Residence
The departure time is 12.00, noon. The reception will help you save your luggage if you want to spend more time in town before leaving.
If you need a later check out or wish to prolong your stay, please contact the reception.

Safe box
Safe box is available at the reception.
Please note that we also provide safebox in all room. Keys are available at reception.

Satellite Channels
Satellite  Channels are available at channels 1, 2 and 3. Please contact the reception for more information.

Credit cards
We accept the following credit cards: MasterCard & VISA.
If you have questions about payment methods, please contact Reception.

Breakfast
Breakfast is served at the restaurant (08:00 – 11:15).
Breakfast in the room is available as well as an early breakfast service (with an additional cost) 

Room service
Room service is available from 11:00 – 23:00.

Breakfast provided
We can provide you special packs for breakfast upon request.

Restaurant
Enjoy your meal at our restaurant from 12:00 to 21:00
We can provide you a Half board option, please contact Reception

Airport – transport
Chania Airport is approximately 100 km away from the hotel and Heraklion Airport is approximately 120 km away from the hotel. If you wish to organize a transfer from the airport, the reception team is happy to assist you in this matter.

Air Conditioning & Heating
All rooms are equipped with air conditioning for your comfort. Use the remote control to turn on the air condition. Please note that the windows should be closed.
If you need help or have questions about the system please contact our Reception for help.

Car rental
Please contact the reception for more information
.
Cleanliness
The Housekeeping team is at your disposal. If you need an extra towel, extra pillow or laundry service, please let us know.
Selection of different types of pillows (hypoallergenic, anatomical, hard) are subject to availability at an additional cost
For additional cleaning services, please contact the Housekeeping team.

Internet
Each room has wireless internet access.
Please contact reception for password.
Laundry / dry cleaning service/ Ironing service
The services are available every day at an additional cost. For more details, please contact reception.

Business Center
There is a shared computer and printer for our customers. Internet access is free in all aerias.

Laptop or Tablet delivery
Tablet or laptop are available at an additional cost, please contact  reception.

Library/ Newspapers/ Magazines
Available in many languages.

Children facilities
All children are welcomed!
Babycots are available on request
Contact reception for board games!

Complaints Management
Give us your feedback or inform us about your complaints regarding our services by completing the guest care feedback form that you can find in your room or contact the reception for more info.